Please note: Dovercourt Recreation Centre is not the City of Ottawa. We have our own policies (cancellation, withdrawal etc) and Terms & Conditions. All the details can be found on this page as well as on your registration confirmation.

Please note: We are now fully cashless. If you are paying in-person, we accept other forms of payment (e.g. account, debit & credit card using pinpad).


Tip: It’s best to log in to your account  first (or make an account if you don’t have one), before buying your pass.

Registered programs

To browse & register for programs directly in our online registration system, select links, and use filters to narrow your options.

New to Dovercourt? See a screen by screen walk-through of the registration process >

We are having a difficulty to load your requested events, please come back at a later time.

Registration Details

When you register, you agree to the following:

Read the full Code of Conduct and Terms and Conditions here:

All clients agree to follow the Client Code of Conduct. Failure to respect the client code of conduct may result in suspension or refusal of service. All clients agree to the following:

  • Treat fellow clients and Dovercourt staff, volunteers and partners with respect and courtesy. Unsociable behaviour, including harassing or threatening clients or staff, is not acceptable.
  • Meet acceptable levels of personal hygiene or dress, in the interests of your health and safety and the interests of other clients using Dovercourt facilities. Refrain from use of perfumes or colognes that may affect other clients.
  • Respect the needs of other clients for the enjoyment of the programs and facility. Disruptive behaviour and excessive noise are not acceptable.
  • Take care of Dovercourt’s facility, equipment and furniture. These are community assets that are meant to be shared.
  • In our programs, respect our allergy aware policy. For registered programs, participants will be informed of any food or drink restrictions that may apply to ensure the safety of those suffering from allergies.
  • Keep valuable items with you at all times. Dovercourt is not responsible for lost or stolen items.
  • Children are required to be supervised in the public spaces of Dovercourt. While staff supervise programs, children’s use of the lobby, washrooms and corridors at Dovercourt require parental/guardian supervision.
  • Maintain the confidentiality of other clients and staff.
  • Registered participants waive any claims upon Dovercourt Recreation Association, the City of Ottawa, and any of their agents in the event of personal injury, loss, or damage of belongings while participating in their programs.
  • Dovercourt Recreation Association (DRA) reserves the right to use photographs and videos of our programs and special events for promotional purposes, which may include members of these programs.
  • Full credit, or refunds less a $20 admin fee, will be provided on purchases up to 21 days in advance of the program start date, unless otherwise stated. This may be updated from time to time, and reflected on receipts at the time of purchase.
  • Pro-rated refunds will be given with a medical certificate for all programs.
  • Pool passes, Fitness Centre passes, and Pay In Full passes are non-refundable.
  • A $10 NSF fee will apply to the account holder of all failed EFT or cheque payments.
  • 30 days notice is required for cancellation or suspensions of all recurring memberships, unless otherwise stated.
  • Although we will make every effort, we cannot guarantee that this website will always be error-free.
  • Any personal information provided to Dovercourt Recreation Centre will not be shared with anyone outside.
  • The e-mail addresses that make up our mailing list are not shared with any other organization for any purpose.
  • Credit card payments are made on secure pages of an external site.
  • General information about web users is collected for website traffic reports. These reports do not reveal the personal information about any individual user.
  • contains links to other sites. Dovercourt Recreation Association does not claim responsibility for the content, usability or privacy policies of other websites.
  • All materials posted on this site are subject to copyrights owned by Dovercourt Recreation Association or other individuals or entities. Any reproduction, retransmission, or republication of all or part of any document found on this site is expressly prohibited, unless Dovercourt Recreation Association or the copyright owner of the material has expressly granted its prior written consent to so reproduce, retransmit or republish the material. All other rights reserved.
  • The names, trademarks, service marks and logos of Dovercourt Recreation Association appearing on this site may not be used in any advertising or publicity, or otherwise to indicate the organization’s sponsorship of or affiliation with any product or service, with the organization’s prior express written permission.
  • This website provides information and services in furtherance of our mission. We make no representations about the suitability or accuracy of the information on this site for any other purpose.

Please note:

Registration is on a first-come, first-served basis. Spots cannot be held without payment

Classes with insufficient registration are subject to cancellation, so please register early

  • Registration for programs may be done online, in person or by phone (613-798-8950 ext. 0). Visa and Master Card are accepted for online payments.

    If you have any problems registering online, please contact Customer Service at  [email protected] for assistance.

Beginning in the 2020 tax year, clients can log in to their accounts to generate their own account statements for income tax purposes. For the 2019 tax year, you can request a childcare tax receipt by emailing [email protected]

for 2020 – 2023 tax year receipts:

  • Login to your account in our Xplor Rec/Perfect Mind registration system
  • Click on the name/ profile of the ‘payer’, usually the parent*
  • Click on the “Tax Receipt” button at the top right of the screen
  • If you have programs that qualify, they will appear in the Tax Receipt ‘report’, which you can download and/or print
  • In the filters on the right side, click “show header on first page” in order to have the Dovercourt logo and address appear on your receipt.
  • If the items or amounts shown on the receipt don’t look accurate compared to your records, please contact us.

*if the report is blank, try clicking on another family member and then “Tax Receipt”

> See a step-by-step for your tax receipt: Step by Step tax receipt for 2023 (pdf)

If you have any questions, please contact our Customer Service team at [email protected]


 Full credit, or refunds less a $20 admin fee, can be provided up to 21 days in advance of the program start date on all registered programs, unless otherwise stated.

We believe in the service and programs that we provide to the community. If you find that a program is not meeting your expectations please let us know. Our Program Directors want to keep improving their programs and your feedback is invaluable.


An Administration fee of $20 will apply to all customer-requested refunds, excluding medical situations.

Some of our programs have plastic membership cards that clients scan at the Customer Service Desk each time they come to participate e.g. Dovercourt Fit Passes and Pool passes. There will be a $2 replacement fee for lost cards.

Sometimes a class must be cancelled for reasons beyond our control. We will do our best to reschedule if time and space allow.

NOTE: Schedules and fees subject to change based on program demand. Your understanding is appreciated. Full refunds are always given if a class is cancelled.

Recurring Passes (updated Feb. 2024)

  • Recurring Passes e.g. the monthly ongoing Fit Pass can be cancelled with 21 days written notice.
  • Pass freezes/ suspensions can be provided with 14 days written notice.
  • Freezes must be a minimum of 14 days
  • Once a suspension has been activated, account holders will not be charged on their regular monthly date until suspension end date.
  • If medical necessity prevents you from using your pass, including pregnancy, please provide a doctor’s note stating as much, and membership can be cancelled or suspended from noted date until client is able to return.

To request a cancellation (with 21 days notice) or a suspension (with 14 days-notice, and minimum 14 day duration), please send an email to [email protected] with ALL of the below information included:

First & Last Name:
Pass Type:
Requested Cancellation Date (if cancelling):
Requested Start & End Date (if suspending):

One month Paid in full Fit Pass:

  • We are not able to freeze, cancel or refund a 1 month paid-in-full Fit Passes.

Financial Assistance

Dovercourt offers its own financial assistance program for residents of the City of Ottawa. We process applications once per family, per calendar year. Program subsidies will be granted based on a review of annual income and the number of individuals within a family unit. Subsidies, if approved, are provided to each member of a family in the form of assistance funds. These funds can be used on purchases online, in person, or over the phone, until the subsidy has been used completely per person.

As a local charity, subsidy funding priority is given to those living within our designated catchment area, which includes the area bordered by:

  • the Ottawa River to the North
  • Parkdale Avenue to the East
  • Carling and/or the Queensway (whichever is furthest) to the South,
  • and the Western Parkway to the west.

If you reside outside of this catchment, but are still a resident of the City of Ottawa, you are still welcome to apply, but are also encouraged to apply to the City of Ottawa’s ‘Hand in Hand’ program, for use in City of Ottawa-run centres. Click to see a map of our catchment.

Financial Assistance Form

Use the Dovercourt Financial Assistance Form (pdf), which you can e-fill and email to [email protected] or print, fill out and return to Dovercourt (by mail or in person). Please be sure to provide all required supporting documentation, and please note that it can take up to 14 days to process the applications.

Booking fitness classes & swims

How to book your fitness class in Xplor Recreation (Perfect Mind)

Please reserve a spot ahead of time in in-person classes. You do not need to prebook into online classes.  

Here’s a step-by-step guide to book your classes and see them in your account’s Schedules view.

How to book drop-in swims in Xplor Recreation (Perfect Mind)