- Only online registration is available at this time.
- Log into your account, or make a new client account if you haven’t already
- Browse programs below. Note: Chrome browser is recommended
- Questions? Please contact us at [email protected]
register online
Passes
Passes allow you to book into drop-in activitites. The Dovercourt Fit Pass gives you access to fitness classes (groupfit, some aquafit, some spin) as well as recreational swims and the Fitness Centre/ gym (when available). Pool passes allow you to book drop-in recreational swims.
Registered programs
To browse & register for programs directly in our online registration system, select links, and use filters to narrow your options.
Registration Details
When you register, you agree to the following:
- Clients must adhere to our Client Code of Conduct
- Dovercourt reserves the right to take photos in our programs
- Registered participants waive any claims upon Dovercourt Recreation Association
Read the full Code of Conduct and Terms and Conditions here:
All clients agree to follow the Client Code of Conduct. Failure to respect the client code of conduct may result in suspension or refusal of service. All clients agree to the following:
- Treat fellow clients and Dovercourt staff, volunteers and partners with respect and courtesy. Unsociable behaviour, including harassing or threatening clients or staff, is not acceptable.
- Meet acceptable levels of personal hygiene or dress, in the interests of your health and safety and the interests of other clients using Dovercourt facilities. Refrain from use of perfumes or colognes that may affect other clients.
- Respect the needs of other clients for the enjoyment of the programs and facility. Disruptive behaviour and excessive noise are not acceptable.
- Take care of Dovercourt’s facility, equipment and furniture. These are community assets that are meant to be shared.
- In our programs, respect our allergy aware policy. For registered programs, participants will be informed of any food or drink restrictions that may apply to ensure the safety of those suffering from allergies.
- Keep valuable items with you at all times. Dovercourt is not responsible for lost or stolen items.
- Children are required to be supervised in the public spaces of Dovercourt. While staff supervise programs, children’s use of the lobby, washrooms and corridors at Dovercourt require parental/guardian supervision.
- Maintain the confidentiality of other clients and staff.
- Registered participants waive any claims upon Dovercourt Recreation Association, the City of Ottawa, and any of their agents in the event of personal injury, loss, or damage of belongings while participating in their programs.
- Dovercourt Recreation Association (DRA) reserves the right to use photographs and videos of our programs and special events for promotional purposes, which may include members of these programs.
- Full credit, or refunds less a $20 admin fee, will be provided on purchases up to 21 days in advance of the program start date, unless otherwise stated. This may be updated from time to time, and reflected on receipts at the time of purchase.
- Pro-rated refunds will be given with a medical certificate for all programs.
- Pool passes, Fitness Centre passes, and Pay In Full passes are non-refundable.
- A $10 NSF fee will apply to the account holder of all failed EFT or cheque payments.
- 30 days notice is required for cancellation or suspensions of all recurring memberships, unless otherwise stated.
- Although we will make every effort, we cannot guarantee that this website will always be error-free.
- Any personal information provided to Dovercourt Recreation Centre will not be shared with anyone outside.
- The e-mail addresses that make up our mailing list are not shared with any other organization for any purpose.
- Credit card payments are made on secure pages of an external site.
- General information about web users is collected for website traffic reports. These reports do not reveal the personal information about any individual user.
- dovercourt.org contains links to other sites. Dovercourt Recreation Association does not claim responsibility for the content, usability or privacy policies of other websites.
- All materials posted on this site are subject to copyrights owned by Dovercourt Recreation Association or other individuals or entities. Any reproduction, retransmission, or republication of all or part of any document found on this site is expressly prohibited, unless Dovercourt Recreation Association or the copyright owner of the material has expressly granted its prior written consent to so reproduce, retransmit or republish the material. All other rights reserved.
- The names, trademarks, service marks and logos of Dovercourt Recreation Association appearing on this site may not be used in any advertising or publicity, or otherwise to indicate the organization’s sponsorship of or affiliation with any product or service, with the organization’s prior express written permission.
- This website provides information and services in furtherance of our mission. We make no representations about the suitability or accuracy of the information on this site for any other purpose.
Please note:
Registration is on a first-come, first-served basis. Spots cannot be held without payment
Classes with insufficient registration are subject to cancellation, so please register early
Registration for programs may be done online, in person or by phone (613-798-8950 ext. 0). Visa and Master Card are accepted for online payments.
If you have any problems registering online, please contact Customer Service at [email protected] for assistance.
Beginning in the 2020 tax year, clients can log in to their accounts to generate their own account statements for income tax purposes. For the 2019 tax year, you can request a childcare tax receipt by emailing [email protected].
for 2020 or 2021 tax year receipts:
- Login to your account in our Perfect Mind registration system
- Click on the name/ profile of the ‘payer’, usually the parent*
- Click on the “Tax Receipt” button at the top right of the screen
- If you have programs that qualify, they will appear in the Tax Receipt ‘report’, which you can download and/or print
*if the report is blank, try clicking on another family member and then “Tax Receipt”
- For the 2019 tax year, you can request a childcare tax receipt by emailing [email protected].
If you have any questions, please contact our Customer Service team at [email protected]
We believe in the service and programs that we provide to the community. If you find that a program is not meeting your expectations please let us know. Our Program Directors want to keep improving their programs and your feedback is invaluable.
Full credit, or refunds less a $20 admin fee, can be provided up to 21 days in advance of the program start date on all registered programs, unless otherwise stated.
Refunds or credits will be given to clients who test positive for COVID-19 and need to self-isolate, or who are told to self-isolate as a result of exposure/potential exposure at Dovercourt Recreation Centre, as identified and directed by Ottawa Public Health.
An Administration fee of $20 will apply to all customer-requested refunds, excluding medical situations.
Some of our programs have plastic membership cards that clients scan at the Customer Service Desk each time they come to participate e.g. Dovercourt Fit Passes and Pool passes. There will be a $2 replacement fee for lost cards.
Sometimes a class must be cancelled for reasons beyond our control. We will do our best to reschedule if time and space allow.
NOTE: Schedules and fees subject to change based on program demand. Your understanding is appreciated. Full refunds are always given if a class is cancelled.
Recurring Passes (month to month)
- Recurring Passes can be cancelled with 30 days written notice.
- Pass suspensions can be provided with 30 days written notice.
- Suspensions can only be provided in 30 day intervals (ie. 30 days, 60 days, etc.).
- Once a suspension has been activated, account holders will not be charged on their regular monthly date until suspension end date.
- If medical necessity prevents you from using your pass, including pregnancy, please provide a doctor’s note stating as much, and membership can be cancelled or suspended from noted date until client is able to return.
Pay-in-full passes
- Pay-in-full pass can be refunded within a 10-day cool-down window from the date of purchase. After this point, all pay in full memberships are non-refundable.
- Pass suspensions can be provided with 30 days written notice. Suspensions can only be provided in 30 day intervals (ie. 30 days, 60 days, etc.), and will be processed by extending the last-use date from the original purchase.
- If medical necessity prevents you from using your pass, including pregnancy, please provide a doctor’s note stating as much, and membership can be cancelled or suspended from noted date until client is able to return.
- To request a cancellation (within 10 days of purchase or 30 days-notice) or a suspension (with 30 days-notice, and in 30 day intervals), please send an email to [email protected] with ALL of the below information included:
First & Last Name:
Pass Type:
Requested Cancellation Date (if cancelling):
Requested Start & End Date (if suspending):
Financial Assistance
Dovercourt offers its own financial assistance program for residents of the City of Ottawa. We process applications once per family, per calendar year. Program subsidies will be granted based on a review of annual income and the number of individuals within a family unit. Subsidies, if approved, are provided to each member of a family in the form of assistance funds. These funds can be used on purchases online, in person, or over the phone, until the subsidy has been used completely per person.
As a local charity, subsidy funding priority is given to those living within our designated catchment area, which includes the area bordered by:
- the Ottawa River to the North
- Parkdale Avenue to the East
- Carling and/or the Queensway (whichever is furthest) to the South,
- and the Western Parkway to the west.
If you reside outside of this catchment, but are still a resident of the City of Ottawa, you are still welcome to apply, but are also encouraged to apply to the City of Ottawa’s ‘Hand in Hand’ program, for use in City of Ottawa-run centres. Click to see a map of our catchment.
Details about our program are on page 3 of the Dovercourt Financial Assistance Form, which you can fill out and return to Dovercourt (in person or by email to [email protected]. Please be sure to provide all required supporting documentation, and please note that it can take up to 14 days to process the applications.
