Summer Camps Status Update:
June 1, 2020
Dovercourt Recreation Association has decided to cancel its originally-planned summer camp programs, scheduled to run from June 29 to September 4. They will be replaced by new programs reformatted around COVID-19 public health measures. Details on registration, dates, and the camps’ operations will be announced in the future and will be conditional on Provincial government permission.
The new summer camp programming will follow physical distancing guidelines and emergency orders under the direction of the Province of Ontario. As a result, enhanced and strict safety measures will be in place when programs begin, which will most certainly include:
- Smaller camp groups
- Additional staff to assist with maintaining physical distancing requirements and sanitization
- Screening protocols for campers and staff
For parents or guardians who currently have a child registered for a camp, the program will be automatically cancelled, and you will be refunded in full according to your original payment. Please be patient as we work our way through cancelling and refunding each camp starting with Week 2 and working our way through to Week 10 (Week 1 was cancelled and refunded earlier). We expect everyone to be fully refunded within the next six weeks.
If you paid online and have not switched camps since then: Your refund will be returned to the credit card or EFT information used initially.
If you paid in person or switched camps since paying: Your refund will be provided first as an account credit, and then transferred to a cheque refund, which will be mailed to the address on your Dovercourt account (https://dovercourtrecreationassociation.perfectmind.com) in 4-6 weeks.
If you paid using account credit or subsidy: Your refund will be provided back to the same form of payment.
If you paid via payment plan, you will be refunded for the portion you paid according to the guidelines above, and your second half payments will be cancelled.
Summer camp clients, including those who registered for camps at the Bluesfest School of Music and Art, can look forward to a follow-up email specific to your registration in the coming weeks.
The Dovercourt Team
Some additional info about camps & refunds
Q. I received an email about camps/lessons being cancelled the week of “X” date to “Y” date. What is that about?
As of June 1st, Dovercourt has decided to cancel all summer camps and swim lessons which were scheduled to run from June 29th to September 4th. We are systematically emailing and refunding all summer camps and swim lessons week by week, beginning with programs that run June 29th, and ending with programs that run August 31st. For our full June 1st update pertaining to summer camps, please click the following link: https://www.dovercourt.org/camps/summer-camps/.
Q. Now that programs have been cancelled, I would like a refund for all of the camps/lessons I have purchased.
We will be providing all clients who paid for camps and lessons with full refunds to their initial payment(s). We will be processing these refunds systematically in the coming weeks, refunding everyone who paid for camps running June 29th first, and ending with everyone who paid for camps the week of August 31st. If you paid for camps/lessons running multiple weeks, you will still be refunded one week at a time, while we work through clearing a week of programs at a time. Our goal is to have all of summer programs refunded within the next 6 weeks.
Q. I received a “Thank you for your payment” receipt by email. What is it?
When we process a refund in our system, a receipt for that transaction is sent to the email address of the original payer. This receipt includes the original transaction made, and any refunds processed from that transaction up to that point. We will be processing refunds one week of programs at a time, so if you paid for multiple weeks of camps or lessons, you will be receiving multiple receipt emails over the coming weeks. Payments made online for programs that have not been switched will be refunded back to the original credit card or EFT information used. Payments made in person will be refunded first to account credit, and then to cheque, which will then be mailed to the address on your www.dovercourt.org account. Payment made with account credit will be refunded to account credit, and payment made with subsidy will be refunded back to subsidy.
Q. Why am I receiving my refund via cheque?
We can only provide online refunds for online payments, and likewise, we can only provide in-person refunds for in-person payments. Because our centre is currently closed and we cannot provide in-person refunds, in order to get clients their refunds for summer programs, we will be providing cheques to the address that is currently linked to your www.dovercourt.org account.
Q. When will information on new summer camp programs be available?
We are working hard on getting modified programs planned and ready for summer, which will adhere to any guidelines announced by Provincial health agencies. As soon as more information on those programs is available, we will post it to this page.
We will do our best to respond to emails within 2-3 business days.
Dovercourt Customer Service
Listen to Robin Cloutier, Director of Camp programs, on the status of summer day camps, interviewed on CBC Ottawa Morning on May 26:
May 22, 2020:
Please click to read a statement about Summer Camps (pdf) from Robin Cloutier, Program Director, Dovercourt Camps.
May 21, 2020
As of May 21st, Dovercourt has cancelled all camps scheduled to run from June 29th to July 3rd, as well as all Overnight camps. This is in line with the Province of Ontario’s announcement of cancelling Overnight camps, and the City of Ottawa’s closure of all recreation, sports, and culture facilities until June 30th. If you are currently registered for one of these programs, you can expect an email from Dovercourt with program-specific information.
Summer camp programs beyond July 3rd have not been cancelled, but future registrations have been temporarily paused while we await further direction from local health authorities on how to proceed in summer program planning. If Dovercourt is unable to provide camps as offered for a given week, we will provide affected clients with a full refund for the camp, plus refunds for associated purchases of extended care and/or camp swim lessons. If we do cancel a week of camp as planned, we will reach out to all affected clients by email before processing refunds.
The best summer Day Camps for ages 4 to teen in Ottawa!
Every year we create new camps that we think you’ll love. We review and make just the right changes to your favourite camps to keep them fresh and interesting. Theme camps and specialty camps are all designed to provide campers with exciting and unique opportunities, satisfying nearly every curiosity. Dovercourt offers the most amazing variety of summer camp programs in the Ottawa area, providing lots to choose from for campers of every age, with the convenience of our central location and one-stop for drop off and pick up.
The 2020 Summer Camp program book.
Made available Jan 2020. Scroll down to browse the programs.
Coming to Camp this summer? Here is everything you need to know!
These maps will be posted around the park to help you find your child’s camp. All camps are expected to be in these areas between 8:30-9:00am and 4:00-4:30pm. Each camp group will have a yellow sign to mark their exact meeting spot. A camp location map will be available online.
Our parking lot is very busy; it may be more convenient to park on one of the side streets (Golden Ave or Roosevelt Ave). If parking on any side streets, please note that parking is not permitted on the side of the road adjacent to the park and please be considerate to the residents of these streets and allow adequate space/access to their driveways. Please park in consideration of all appropriate bylaws.
Please bring the following every day, for every camp:
- Running shoes & weather-appropriate clothing. Flip flops are not ideal for most activities
- Bathing suit & towel
- Water bottle
- Lunch & snacks, nut-free. There will not be access to a fridge or microwave
- Sun hat & sunscreen. If no sunscreen is provided, staff will use Dovercourt’s sunscreen, Life brand SPF 60
Camp specific items:
- Kinder Camp – blanket or stuffy for quiet time, extra clothing
- Sports Camps – required equipment, safety gear (eg. hockey stick and helmet, baseball glove, etc)
- Biking Camp – bike, lock, and helmet
- Skateboard & Scooter Camps – board/scooter, helmet, elbow pads, knee pads
- Boating Camps – water shoes/crocs
- Outdoor/Adventure/Overnight Camps – bug spray. If none is provided, staff will use Dovercourt’s bug spray, Off! Brand Family Care spray
7:30am-8:30am Pre-Camp (unstructured play and craft/game stations)
8:30am-9:00am Sign-in with your Camp Director
9:00am-4:00pm Day Camp Activities
4:00pm-4:30pm Sign-out with your Camp Director
4:30pm-6:00pm Post-Camp (unstructured play and craft/game stations)
If your child is not registered for Extended Care, please sign them out by 4:30pm. Any children not signed out at that time are checked into post-camp with other campers and your account may be billed for the use of extended care. Should you require last-minute late pickup, please call the camp office prior to 4:00pm so that we can update your registration.
Most of our activities begin by 9:15, which may mean travel by bus or walking to a different program room, space, or facility. If you arrive after 9:15am and do not see your child’s group, please visit the camp office and we will sign in your child with his or her camp, or direct you to the right place to meet them.
At 8:30am, pre-camp closes and campers are to head directly to their meeting spot (see the park map). At this time, we are moving hundreds of campers from pre-camp to their camp groups. If you arrive at or after 8:25am, rather than checking into pre-camp, please head directly to your camp’s meeting spot.
At 5:15pm, post-camp sign-out stops while the staff conducts a round of Health & Safety checks. During this time, parents will not be permitted into the post-camp area and must wait at the sign-out desk. Campers will re-group in their camp group and do a sunscreen/water break and will receive a snack. During this time we also take a full attendance and the whole process takes less than 5 minutes. While we understand that you may be anxious to collect your child and in a hurry to get home or to other activities, we ask for your patience during this time and let the staff follow the procedure quickly and thoroughly.
If you are unable to wait during this process, we recommend you arrive before 5:10pm or after 5:20pm.
Camp swims are incorporated into many of our program plans and appropriate staff-to-camper ratios are maintained during all camp swims.
Campers who are 4 & 5yrs old must wear a personal flotation device (provided by us) and remain in the baby pool and the ramp area.
Campers who are 6+ yrs old and older will be allowed in the shallow part of the pool (1.0m), and those who pass a swim test will be permitted in the deep end (1.9m).
Younger camp groups will make use of the outdoor wading pool (0.5m) and follow the same guidelines as the indoor pool.
In any program where campers are in deep water (canoeing, sailing, paddle boarding, etc) all staff and campers will be provided with an approved and fitted PFD that must be worn at all times on or near water.
For programs that include a large water component, a swim test is part of the initial assessment at the beginning of the week for staff to make note of any extra safety precautions. When camps use Ottawa Public beaches, swimming will only occur when the water quality has been deemed acceptable, and when there is a lifeguard on duty.
Lessons before camp
- Drop off your child on the pool deck
- 30-40 minutes of instruction with Dovercourt Instructors
- After their lessons, staff will get kids ready and signed into their camp
- 8:30am start for 4-5yr olds
- 8:20am start for 6yrs and older
- * please note that campers participating in morning lessons must be dropped off by a parent on the pool deck. We do not bring campers from pre-camp to their lessons
To register online:
- Visit our Register page; scroll to the bottom and select Children’s swim lessons
- Choose any 8:20am or 8:30am swim lesson
Lessons after camp
- Lessons are 4:00-4:45pm
- Campers are brought to their lessons by their counselors at the end of the day
- 45 minutes of instruction with Dovercourt Instructors
- After their lessons, campers are signed into post-camp (if registered), or stay with their instructor until signed out by a parent
To register online:
- Visit our Register page; scroll to the bottom and select Children’s swim lessons
- Select “After Camp Group Swim Lessons” to see the options
All prescribed medication must be kept in the original package (box/bottle, etc) including a pharmacist label indicating proper dosage instructions and the child’s name.
A medication authorization form must also be filled out and signed by a parent before any child is given medication. These forms can be printed and brought with you on the first day of camp or filled out in the Camp Office when you arrive. A form is required for all medication provided even if not administered (Epi-Pens).
All medications must be signed into the Camp Office by a parent. At the end of the day, or end of the week, we ask that you sign it out again to ensure that we have accurate records of all medications currently stored on-site.
If your child is going off-site or on an out-trip for the day, his or her Camp Director will sign the medication out of the office and bring it with them for the day, returning it to the office again once the camp group arrives on-site.
Epi-Pens must be worn by the camper during the day in a pouch or fanny pack. Staff will not carry Epi-Pens for campers and they should not be placed in backpacks. If your child is bringing a second Epi-Pen, we will store it in the Camp Office for quick access. Please speak to Camp Office if you have any concerns or to discuss.
This is a great resource for parents, full of helpful info to make your day camp experience easy.
Our programs can fill quickly. If there is a camp that’s full when you are registering, put your name on our waitlist. When demand is high, we can sometimes create a new camp, add more spots, or suggest another option.
Registering for Camps
You can register online, by phone (613-798-8950 ext. 0) or in-person for all of our Camps. Details can be found in each of our Camp brochures, available on our Program Flyers & Schedules page.
Make camp mornings easy!
Convenient lunch & snack package provided by Chef Oz @ Dovercourt Café. Details will be available in January.
Lunch includes drink, fruit, snacks & sandwich or wrap.