Session & Registration dates.....l .....Registration Info & Policies

Download our Registration form

In_person registration

 

*Registered Fitness Programs include: Yoga, Spinning, Pilates, Aquafitness, Women on Weights, Nordic Walking, Total Body Ball, Hooping, Salsa-Fit etc., Tai Chi, Rehab and Therapeutic Programs

• Unlimited Fitness Memberships (Group Fitness
Classes & Fitness Centre), Spinning passes and Spinning & Group Fitness Drop in - Anytime!

 

 

Methods of Registration*:

To register online: (beginning at 12:01 am on registration day)	Click the "Take me to Online Registration" surfing Dovercat at the top of each page
To register in person: (beginning at 7:30 am on Registration day, upstairs desk)	Bring form to: 411 Dovercourt Avenue Ottawa, Ontario K2A 0S9 (Click for Map)
To register by phone, call: (beginning at 8:30 am the day AFTER registration begins)	(613) 798-8950
To register by *mail:	Send form to: 411 Dovercourt Avenue Ottawa, Ontario K2A 0S9 (Click for Map)
To register by **fax, fax form to:	(613) 729-1279

**Please note, we handle mail & fax as we can, therefore they are not the quickest way to register.

For a comparison of registration methods, see Online Registration Info page.

 

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Registration Info:
We are very proud of the success of Dovercourt programs. However due to this success the first few days of registration can be frustrating with line ups at the centre and long waits on the telephone.

To help improve your registration experience please consider the following:

Questions about our programs are better dealt with in advance of registration, so as not to keep others in the line or on the phone waiting and to allow us the time to fully answer your questions. Please call prior to the registration start day and speak to one of our Customer Service Staff.

We allow each family to register only one other family at the same time.

Methods of Payment

In Person:	Cash, Cheque, Visa, American Express, MasterCard and Interac.
Phone/Fax/ Drop-Off/ Online Registration:	VISA, American Express or MasterCard
Phone: Fax:	613-798-8950 613-729-1279

Registration Policies

• Registration is on a first come, first served basis. Spots cannot be held without payment.
• Classes with insufficient registration are subject to cancellation, so please register early
• Transfers are accommodated after the first week of registration.
• Non-Resident fees of 20% apply to clients who are not City of Ottawa residents and on all courses except those marked NRD

NSF Cheques - There will be a $20 fee on all returned cheques.

Membership Cards - Some of our programs have plastic membership cards that clients scan at the Customer Service Desk each time they come to participate e.g. Unlimited Fitness Passes, Studio Potters and Pool passes. There will be a $10 replacement fee for lost cards.

Refunds and Credits
We at Dovercourt believe in the service and programs that we provide to the community. If you find that a program is not meeting your expectations please let us know. Our Program Directors want to keep improving their programs and your feedback is invaluable.

- Refunds & credits will be given up to one week in advance of the program start date.
- Pro-rated refunds will be given with a medical certificate.
- Pool Passes/ Fitness Centre Passes are NON-REFUNDABLE.
- An Administration fee of $20 will apply to all customer-requested refunds
- If you wish an account credit there will be no administration fee. The credit must be used within one year.

Class Cancellations
Sometimes a class must be cancelled for reasons beyond our control. We will do our best to reschedule if time and space allows

Non Resident Fees
Dovercourt has a unique relationship with the City of Ottawa through our purchase of service agreement. Dovercourt charges a non-resident surcharge of 20% to our customers who live outside of the City of Ottawa and therefore do not pay taxes to the city of Ottawa. Please note some of our courses and workshops are designated "NRD" and this indicates that there is NO non-resident surcharge.

Discounts
We are unable to offer discounts in our online registration system. However, please contact us by email (info@dovercourt.org) or call 613- 798-8950 ext 0 and we will credit your account for any discount that is applicable.

NOTE: Schedules and fees subject to change based on program demand. Your understanding is appreciated. Full refunds are always given if a class is cancelled.

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Registration How-to’s using our website:

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