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Session & Registration
dates.....l .....Registration
Info & Policies
This registration form is for in-person registration, once
registration has commenced. Registration forms that are dropped
off will be processed when possible, but we cannot guarantee
registration in programs that fill quickly. Online registration
is the most efficient way to register.
Session Dates:
Methods of Registration*:
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To
register online:
(beginning at 12:01 am on registration
day) |
Click
the "Take me to Online Registration"
surfing Dovercat at the top of each page |
|
To
register in person:
(beginning at 7:30 am on Registration
day, upstairs desk) |
Bring
form to:
411 Dovercourt Avenue
Ottawa, Ontario K2A 0S9
(Click for
Map) |
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To
register by phone, call:
(beginning at 8:30 am the day AFTER
registration begins) |
(613)
798-8950 |
|
To
register by *mail:
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Send form to:
411 Dovercourt Avenue
Ottawa, Ontario K2A 0S9
(Click for
Map) |
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To
register by **fax, fax form to: |
(613) 729-1279 |
|
**Please note, we handle mail & fax
as we can, therefore they are not the quickest way to register.
For
a comparison of registration methods, see Online Registration
Info page.
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Registration Info:
We are very proud of the success
of Dovercourt programs. However due to this success the
first few days of registration can be frustrating with line ups
at the centre and long waits on the telephone.
To help improve your registration experience
please consider the following:
Questions about our programs are better dealt with in advance
of registration, so as not to keep others in the line or on the
phone waiting and to allow us the time to fully answer your questions.
Please call prior to the registration start day and speak to one
of our Customer Service Staff.
We allow each family to register only one other family at the
same time.
Methods of Payment
| In Person: |
Cash, Cheque,
Visa, American Express, MasterCard and Interac. |
| Phone/Fax/
Drop-Off/
Online Registration: |
VISA, American
Express or MasterCard |
Phone:
Fax: |
613-798-8950
613-729-1279 |
Registration Policies
-
Registration is on a first come,
first served basis. Spots cannot be held without payment.
-
Classes with insufficient registration
are subject to cancellation, so please register early
-
Transfers are accommodated
after the first week of registration.
-
Non-Resident fees of 20% apply
to clients who are not City of Ottawa residents and on all courses
except those marked NRD
NSF Cheques - There will be a $10
fee on all returned cheques.
Membership Cards - Some of our
programs have plastic membership cards that clients scan at the
Customer Service Desk each time they come to participate e.g.
Unlimited Fitness Passes, Studio Potters and Pool passes. There
will be a $10 replacement fee for lost cards.
Refunds and Credits
We at Dovercourt believe in the service and programs that we provide
to the community. If you find that a program is not meeting your
expectations please let us know. Our Program Directors want to
keep improving their programs and your feedback is invaluable.
- Refunds will be given up to one week in advance of the program
start date.
- Pro-rated refunds will be given with a medical certificate.
- Pool Passes/ Fitness Centre Passes are NON-REFUNDABLE.
- An Administration fee of $10 will apply to all customer-requested
refunds
- If you wish an account credit there will be no administration
fee. The credit must be used within one year.
Class Cancellations
Sometimes a class must be cancelled for reasons beyond our control.
We will do our best to reschedule if time and space allows
Non Resident Fees
Dovercourt has a unique relationship with the City of Ottawa through
our purchase of service agreement. The City provideds financial
suport that equals approximately 20% of our funding. Dovercourt
charges a non-resident surcharge of 20% to our customers who live
outside of the City of Ottawa and therefore do not pay taxes to
the city of Ottawa. Please note some of our courses and workshops
are designated "NRD" and this indicates that there is
NO non-resident surcharge.
Discounts
We are unable to offer discounts in our online registration system.
However, please contact us by email (question@dovercourt.org)
or call 798-8950 ext 0 and we will credit your account for any
discount that is applicable.
NOTE: Schedules and fees subject
to change based on program demand. Your understanding is appreciated.
Full refunds are always given if a class is cancelled.
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| Registration How-to’s
using our website: |
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1. Choose Programs
Browse through the different areas within “Programs”,
including Health & Fitness, Aquatics, Recreation, Camps,
Childcare & Community Partnership to see all of the programs
we offer. Class names & descriptions are provided; age
restrictions or prerequisites will be noted. Course No. information
will be noted beside each instance of the program if it is
a course that is eligible for Online Registration.
2. Pick Dates & Times
• For Aquatics and Health & Fitness programs, go
to the “Schedules” page;
there you will find pdf format pages (will open with Adobe
Acrobat Reader) for the Aquatic Class schedules for Spring/Summer,
and printable Health & Fitness schedules.
• For Recreation, childcare & Camp programs, dates
& times & (and prices) are noted with the class descriptions.
• Overall session dates are noted on the
Customer Service page.
3. Check Prices
• For Aquatics, refer to the Aquatics
Course Fees page. Prices vary depending on the length
& day of the class.
• For Recreation, prices are given with the class description
information.
• For Health & Fitness, pricing options can be found
on the Health & Fitness Price
Schedule, although the prices for Strength & Conditioning
Programs are found with the program descriptions.
4. Register
Read all about registration dates, guidelines & tips on
this page including our policies on payment, refunds etc.
You can register by phone, in person or by printing the registration
form (available in pdf format) and faxing or mailing it in
after completion. As of July 2, 2002, you can register online
by following the link to the Online Registration part of the
website.
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About Acrobat
Reader
 Documents
identified with this symbol are available in pdf format. To view
and print these files, you'll need the Adobe Acrobat Reader available
for free from Adobe Systems Inc. If you do not already have the
reader installed, please go to Adobe's website (click the link below)
to download the reader.
http://www.adobe.com/products
/acrobat/readstep.html
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