About

How to Register

Registration for programs may be done online, in person or by phone (613-798-8950 ext. 0). Visa and Master Card are accepted for online payments.

NEW ONLINE REGISTRATION

From December 3, 2015 onwards, Dovercourt clients will be using a new and improved online registration system!

Features of our new system:

  • easier ‘Search’ for courses and camps
  • more courses/classes available to book online (even more coming in 2016)
  • purchase or renew a pass online (Gold club, Group Fitness, Pool passes)
  • pay outstanding account balances
  • link to social media straight from your account

 

Here’s what you need to know (existing clients):

The web address is: dovercourt.org  then click "LOG IN" at the top right:

Username:  the email address that is registered to your account

Password:  same as your existing client ID


Existing clients can use the email address that is registered to their original Dovercourt online account and their original client ID. If the password does not work, click the 'Reset my Password' link to reset it (remember to check your Junk/SPAM Folder).  Your new account will not show your account history, but it should have the family members linked to your account. 

If the email does not work please email online@dovercourt.org, with your full name and phone number, and we will get back to you promptly, or call 613 798 8950 ex 250.

If you have never registered with us before then please Click the "LOG IN" at the top right of the website and then click "Register", and follow the online instructions.

Please email online@dovercourt.org or call 613 798 8950 ext 0 if you have any questions.

For more information and help please CLICK HERE to download a more detailed help file (or scroll down to the bottom of the page to view)



Registration details

  • Registration is on a first come, first served basis. Spots cannot be held without payment.

  • Classes with insufficient registration are subject to cancellation, so please register early

  • Non-Resident fees of 20% apply to clients who are not City of Ottawa

  • Rejected payment – There will be a $20 fee on all rejected payment, including EFT, cheques, and credit card.

Refunds and Credits

We believe in the service and programs that we provide to the community. If you find that a program is not meeting your expectations please let us know. Our Program Directors want to keep improving their programs and your feedback is invaluable.

  • Refunds & credits will be given up to one week in advance of the program start date. If you wish an account credit there will be no administration fee. This credit does not expire and can be used by any family member for any program.

  • Pro-rated refunds will be given with a medical certificate. 

  • An Administration fee of $20 will apply to all customer-requested refunds.

  • NOTE: Schedules and fees subject to change based on program demand. Your understanding is appreciated. Full refunds are always given if a class is cancelled.

Payment plan

A payment schedule for camps can be set up for your convenience. At the Centre and over the phone it is possible to pay 50% of the camp fee is due at the time of registration. The remaining 50% will be deducted from your credit card of choice 21 days before the camp start date. When registering online the payment plan option will become available by the end of January 2016.


Membership Cards

Some of our programs have plastic membership cards that clients scan at the Customer Service Desk each time they come to participate e.g. Unlimited Fitness Passes, Studio Potters and Pool passes. There will be a $2 replacement fee for lost cards.
 

Class Cancellations

Sometimes a class must be cancelled for reasons beyond our control. We will do our best to reschedule if time and space allows.
 

Pass Suspensions

Some passes can be suspended for a minimum of two weeks.  This is for injury, illness, vacation or other longer term reason.  We cannot suspend passes for shorter than this time.

 

Non Resident Fees

Dovercourt has a unique relationship with the City of Ottawa through our purchase of service agreement. Dovercourt charges a non-resident surcharge of 20% to our customers who live outside of the City of Ottawa and therefore do not pay taxes to the city of Ottawa.